These Terms and Conditions govern your use of the St John's Wood Florist online flower delivery service. By placing an order through our website, you agree to be bound by these Terms and Conditions, which apply exclusively to customers located in St John's Wood and the surrounding areas. Whether you are ordering a bouquet for delivery within NW8 or sending flowers to a nearby address, our trading relationship is set out by the terms below. Please review them carefully before making a purchase.
To place an order for flower delivery with St John's Wood Florist, you must use the designated sections of our website. You will select your desired floral arrangement or gift, add it to your basket, and proceed through the secure checkout. At this stage, you will provide the recipient’s delivery details, select a delivery date (subject to availability), and include any personalised message for your floral gift as appropriate.
After submitting your order, you will receive an on-screen acknowledgment, followed by an email confirming that your order has been received. This acknowledgment does not confirm acceptance of your order. Acceptance and completion of contract between you and St John's Wood Florist takes place when payment has been successfully received, your order has been reviewed, and you receive a further notification stating your order is being processed for delivery.
We reserve the right to decline any order for reasons including, but not limited to, unavailability of requested items, incomplete recipient details, or unusual order volumes. If your order cannot be fulfilled, we will inform you as soon as possible and issue a full refund if applicable.
Images of flowers and arrangements on our website are for illustrative purposes. We aim to deliver products that match the description and design as closely as possible. However, as flowers are seasonal and subject to availability, certain stems or vases may occasionally need to be substituted. In such instances, we guarantee that any substitutions will be of equal or greater value and quality, while maintaining the chosen colour palette and style. If a major substitution is required, we may contact you for approval prior to dispatch.
All sizes and measurements are approximate. Every effort is made to display flower colours accurately, but this may vary depending on device settings and screen calibrations.
St John’s Wood Florist offers flower delivery to addresses in St John's Wood and its adjoining neighbourhoods. We fulfil deliveries on the specified date, subject to prevailing conditions or unforeseen events such as extreme weather, road closures, or other disruptions. While we strive to deliver within the arranged time-slots, we cannot guarantee a specific time unless this has been expressly agreed as part of your order (such as within a premium timed delivery option).
It is your responsibility to ensure accurate and complete delivery information (including full postal address, recipient name, and contact details). We are not liable for failed or delayed deliveries due to incorrect or incomplete details provided by the customer. If the recipient is unavailable, we may leave the flowers with a neighbour, in a safe place, or attempt redelivery following our standard policies. If redelivery is needed, additional charges may apply depending on circumstances.
Please note that certain areas, buildings, or institutions (such as hospitals or offices) may have additional delivery restrictions, which may cause delays. We will communicate any issues with delivery as soon as possible.
All online prices for products and delivery charges are displayed in Pounds Sterling (£) and are inclusive of UK VAT where applicable, unless stated otherwise. The total price for your order—including any add-ons and delivery fees—will be calculated and displayed at checkout prior to payment.
Payment must be made in full at time of placing the order. We accept payment via most major debit and credit cards and other forms of electronic payment supported by our payment processor. All card payments are subject to authorisation and validation checks by your card issuer. You confirm that any card or account used to pay for an order is your own, or you have full permission to use it. Failure to make payment, or if your payment is refused or reversed, will result in the order not being processed.
We reserve the right to alter pricing and delivery fees at any time. Such changes will not affect orders already placed where payment has been confirmed.
Should you wish to change or cancel your order, please notify St John’s Wood Florist as soon as possible, and at least 24 hours prior to the requested delivery date. Due to the perishable nature of flowers, we regret that cancellations or amendments to orders already prepared or dispatched cannot be guaranteed. Where possible and reasonable, we will accommodate your request and confirm the status of your cancellation or amendment.
If you cancel your order in accordance with these Terms, we will refund the full amount paid, subject to any deductions for products already sourced or prepared for your order. Refunds will be issued to the original method of payment within a reasonable timeframe. Please note that any products that are bespoke, personalised, or made to your specifications may not be eligible for cancellation once preparation has commenced unless the products are faulty or not as described.
Orders cancelled after dispatch or where preparation of bespoke items has commenced are not eligible for a refund unless the delivered goods are faulty or incorrect, as outlined in the ‘Returns and Non-Conformance’ section below.
Flowers and plants are perishable. The recipient is advised to follow all care instructions provided to maximise the lifespan of the products. Upon receipt, please examine all items. In the unlikely event that the flowers delivered are incorrect, damaged, or not as described, please contact us within 24 hours of receipt with photographic evidence where possible. If the issue is verified, we will offer an appropriate remedy, which may include replacement, partial refund, or full refund depending on the specific circumstances.
We may ask for the products to be returned in their original packaging to aid our quality control. Products that are perishable or have deteriorated due to improper care, prolonged delay in collection, or lack of timely notification of an issue, are not eligible for exchange or refund. These conditions do not affect your statutory rights under the Consumer Rights Act 2015.
St John’s Wood Florist is committed to ensuring your satisfaction with our online flower delivery services. Our total liability in connection with any order is limited to the purchase price of that order. We shall under no circumstances be liable for any indirect, incidental, consequential, or special damages arising out of or relating to your use of, or inability to use, our website or flower delivery service.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. We are not responsible for delays in delivery resulting from circumstances beyond our reasonable control, including but not limited to weather, strikes, public holiday restrictions, or failure by third-party delivery partners.
When using our site and services, you agree not to submit, upload, or communicate any material which is unlawful, obscene, abusive, or in violation of the rights of others. Any such behaviour may result in refusal of service and possible legal action if necessary.
You are responsible for maintaining confidentiality of your order details and any passwords or accounts used with our website, and for restricting access to your devices to prevent unauthorised purchases.
St John’s Wood Florist is committed to ensuring the security and privacy of your personal information. All data collected in the process of your order is handled per the applicable Data Protection legislation within the United Kingdom. Your information is used strictly for the purpose of processing your flower delivery, communicating with you about your order, and providing after-care when necessary. We will not sell or distribute your personal information unless required by law or with your explicit consent. For further details, please refer to our separate Privacy Policy.
All content, designs, images, and trademarks included on our website are the property of St John’s Wood Florist or its licensors. No content from our site may be copied, reproduced, downloaded, or re-utilised for commercial purposes without prior written consent.
All agreements, contracts, and any dispute or claim arising from your use of St John's Wood Florist’s online flower delivery service will be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any disputes arising under or in connection with these Terms and Conditions.
We may update our Terms and Conditions at any time to reflect changes in our business, website, or as required by law. The latest version will always be available on our website. Continued use of our services implies acceptance of the most recent Terms as published at the time of order.
If you have any questions or require further clarification about these Terms and Conditions, our flower arrangements, delivery policy, or any aspect of our online service, please use the contact form provided on our website. Our team is happy to assist and ensure your experience of ordering flower delivery in St John’s Wood is both enjoyable and reliable.
Thank you for choosing St John’s Wood Florist for your flower delivery needs across St John’s Wood and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 64 St John's Wood High St, St John's Wood, London, NW8 7SH.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St John's Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St John's Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
