Returns, Refunds & Complaints Information
Our Fresh Flowers Guarantee in St John’s Wood
At St John’s Wood Florist, we take immense pride in providing our local customers with the freshest, most beautiful flowers available. As a trusted St John’s Wood florist serving nearby households and businesses, we guarantee the quality and freshness of every arrangement we deliver. Your satisfaction is our top priority.
Damaged-on-Arrival Policy
We take the utmost care in handling and delivering your floral arrangements. However, if your flowers arrive visibly damaged or do not meet your quality expectations, please contact us as soon as possible – ideally on the day of delivery. To help us resolve the issue swiftly, we may request a photo of the bouquet in its original packaging. This helps us investigate and improve our service while ensuring you receive a prompt resolution.
Freshness Window
Our flowers are sourced daily for maximum longevity. We guarantee a minimum freshness period of 5 days from delivery when cared for appropriately (following our included care instructions). Should your flowers wilt or deteriorate unusually quickly within this window, let us know, and we will assist with a suitable solution.
Refund and Replacement Options
Your peace of mind matters to us. If an order is unsatisfactory due to damage, poor freshness, or another issue within the first 5 days, you are entitled to one of the following options:
- Replacement: We will arrange for a complimentary replacement bouquet to be delivered to you as soon as possible.
- Refund: If you prefer, we can process a full or partial refund depending on the nature of the issue.
Our team will work with you to determine the best course of action and to ensure your continued confidence in our service.
Complaints Process
We value feedback from all our customers and are committed to addressing your concerns quickly and fairly. If you have a complaint about your flowers, delivery, or any other aspect of our service, please reach out to us directly. Provide your order reference and a detailed description of the issue, and our friendly team will respond promptly to acknowledge your complaint and outline the next steps to resolution. We aim to resolve all complaints within three working days.
Proudly Serving St John’s Wood
As a dedicated St John’s Wood florist, we have built our reputation on delivering exceptional flowers and reliable local service. Our returns, refunds, and complaints policies are designed to ensure that every customer can shop with confidence, knowing that their satisfaction and the freshness of their flowers are always protected. Whether for your home, business, or a special occasion, you can count on us for a quality floral experience backed by our clear customer guarantees.
